Get In Touch

We would love to hear from you! At Lucy Vera, we are dedicated to providing you with the best possible shopping experience. Whether you have questions about our dress collections, need help choosing the perfect size, or want to track your order, our customer care team is here to help.

📧 Email Us (The Fastest Way to Reach Us)

For all inquiries, please email us directly. We typically respond within 24 to 48 business hours (excluding weekends and holidays).

• Customer Support: hello@lucyvera.com

• Tip: If you are contacting us about an existing order, please include your Order Number in the subject line so we can assist you faster.

🕒 Operating Hours

• Monday – Friday: 9:00 AM – 5:00 PM (PST / Pacific Standard Time)

• Saturday & Sunday: Closed

📍 Administrative Headquarters (Not for Returns)

Our brand's creative and administrative office is located in sunny California:

• Address: Lucy Vera LLC 9635 Base Line Rd, Rancho Cucamonga, CA 91730 United States

⚠️ IMPORTANT RETURN NOTICE: Please note that our Rancho Cucamonga office is strictly an administrative headquarters. It is NOT a retail storefront, and we DO NOT accept or process any customer returns or packages at this address.

Any packages sent directly to our headquarters will be rejected or discarded, and no refund will be issued.

If you need to make a return or exchange, please email us at hello@lucyvera.com first. We will provide you with the correct return instructions and the address of our designated return fulfillment warehouse.

💬 Frequently Asked Questions (FAQ) Quick Links

• Need to return an item? Check out our Refund & Return Policyfor eligibility and step-by-step instructions.

• Wondering about shipping? Read our Shipping Policy to learn about delivery times and tracking.

Thank you for choosing Lucy Vera! We look forward to helping you step into elegance. ✨